Devices & computers
- New computer or phone set up, your stuff moved over
- Slow, stuck or full — cleaned up and sped up
- Backups that actually run
- Help choosing what to buy
Homes & small businesses
Your tech, set up right. Fixed when it isn’t.
Hands-on help with the things you plug in, connect and rely on: computers and phones, Wi-Fi that reaches every room, smart home gear that actually works together, TVs on the wall with the cables out of sight, and the printer that won’t print.
Quick remote help, or a house call when it needs hands. Ask for a quote — no surprises.
What we help with
Set it up. Fix it. Help you choose it.
If it plugs in, connects or blinks, ask. For homes first — and for small businesses and home offices too.
Networks & Wi-Fi
- Dead spots found and fixed
- Router and mesh set up, secured, named
- Guest Wi-Fi that keeps visitors off your devices
- Home and small-office networks
Smart home
- Doorbells, cameras, locks and thermostats set up
- Lights, speakers and plugs that work together
- Fewer apps to juggle, where it can be done
- Honest advice on what’s worth buying
TVs & AV
- TV mounting, level and solid
- Cables tidied and hidden
- Soundbars, streaming boxes and remotes sorted
- The “which input is it on?” problem, solved
Office & business tech
- Printers, scanners and shared drives
- Home-office setups that are comfortable and reliable
- New staff laptops and phones ready on day one
- Office equipment chosen, set up and labelled
Wait. You can DO that?
The back bedroom that never had Wi-Fi. Fixed in one visit.
A common one: the router sits in a cabinet at one end of the house, and the far room gets one bar on a good day. Here is what a single house call can change.
- Walk the house with a meter. We find exactly where the signal drops, room by room.
- Move what’s blocking it. Often the router just needs to come out of the cabinet.
- Add one small mesh point. Only if it’s needed, placed where it covers the gap.
- Test it with you. Your phone, in that bedroom, before we leave.
An example of a typical fix. Every home is different; we’ll tell you what yours needs before we do anything.
Got an error on the screen? Snap a photo of it.
Attach it to your request and we can often tell what’s wrong before we call you back — sometimes the fix is a short remote session, not a visit.
Remote help or a house call
Start small. We come out when it needs hands.
Tell us what’s going on and we’ll suggest the simplest way to fix it. You decide.
Remote help
Quick · the lower-cost option- We talk you through it on the phone, or connect to your computer only with your permission, while you watch
- Best for: software that misbehaves, email and account setup, “how do I…?”, slow computers, printer settings
- You can end a session any time
House call
The upgrade · we come to you- For anything that needs hands: Wi-Fi dead spots, mounting a TV, wiring up the smart home, setting up an office
- We test everything with you before we leave
- Homes and small businesses
Pricing: we quote per visit, before any work starts — just ask for a quote. A monthly “go-to tech” plan is coming.
Homes and businesses
At home or at work, the same patient help.
For your home
The family laptop, the parents’ new phone, the Wi-Fi upstairs, the doorbell camera still in its box. We explain things in plain words and leave you with notes, not jargon.
For small businesses
Printers, shared files, the front-desk computer, a new hire’s laptop, a tidy network closet. We help you choose sensibly and set it up so it keeps working.
Need help with the software and systems your business runs on?That’s Solom Systems, our sister business.
Want to be easier to find online?That’s RedPill.Design.
We only pass anything along to Solom or RedPill if you ask us to.
Questions
Good questions, straight answers.
What can you fix remotely, and what needs a visit?
Remote works well for software problems, account and email setup, slow computers, printer settings and “how do I…?” questions. A house call is for anything physical: Wi-Fi coverage, mounting, cabling, setting up new hardware, smart home installs, office setups. If you’re not sure, tell us what’s happening and we’ll suggest the simplest option.
How much does it cost?
We quote per visit, before any work starts, so you know where you stand. Ask for a quote through the request form. A monthly “go-to tech” plan is coming for people who’d like someone on call. We don’t take payment online.
How does remote help work? Is it safe?
We only connect to your computer when you ask us to and give permission on your own screen. You can watch everything we do and end the session at any time.
Do you do wiring, or electrical work?
Low-voltage and cabling jobs — network cable runs, hiding TV cables, wall plates — ask us and we’ll tell you what we can do for your space. We don’t do electrical work (new outlets, circuits, panels); for that you need a licensed electrician, and we’ll say so.
Do you work with businesses?
Yes. We start with homes, and we help small businesses and home offices too: printers, shared files, staff laptops and phones, office networks and equipment.
Can you help me choose what to buy?
Yes — and we’ll tell you when you don’t need to buy anything at all.
Will you text me?
No. We reply by email or call you back on the number you give us — whichever you prefer.
What happens to the photo I send?
It’s safety-checked when it arrives and used only to understand your problem. If it can’t be checked, we don’t accept it and we’ll ask you to send the request without it.
Tell us what’s going on.
A few lines is plenty. We’ll get back to you with the simplest way to fix it.